Delivery times may vary from 15 to 20 working days, the time required for the creation of an entirely handmade product.
Shipping in Italy is free, while there is an additional charge for shipping to other EU countries. You will receive a link via email, which you can use to track the status of the order and the delivery date.
Effe23 jewellery may be returned within 10 days of receipt.
To use our product return service, fill out the form that you can download with by clicking this link and attach it to your return. Returns will be accepted only if accompanied by the return form and with the product in its original packaging and following a check on the integrity of the effe23 seal affixed to each piece of jewellery.
We reserve the right to refuse the return request in cases where:
• the seal is compromised;
• the product is not in its original packaging;
• the Effe23 return form has not been attached.
Shipping costs of returned goods shall be borne by the customer even in case where the customer is requesting modifications to the jewellery that are not linked to errors on the part of Effe23. We will, however, reimburse the total cost if the return is caused by an error attributable to Effe23 or if the goods do not conform to the submitted request.
The jewellery to be returned should be sent by registered mail to the following address:
Effe23 di Righi Alberto
Via Jacopo Da Ponte, 23
36022 San Giuseppe di Cassola (VI) – ITALY
Effe23 disclaims any liability for loss or damage caused to the jewellery by the carrier.
TERMS OF SALE:
Read the terms of sale